Frequently Asked Questions

Please check the FAQs below for answers to commonly asked questions. If you have further questions, please feel free to contact us. Members can also log a support ticket.

General FAQs

Please feel free to get in touch via the Contact page, or you can submit a support ticket via the Support page.

We accept all major credit cards.
HUMM Buy now, pay later

We’ve also partnered with HUMM, one of Australia’s leading payment plan providers, which means you have the convenience of paying over time with no interest ever!

There are high quality and royalty-free images available on Freepik and Pexels as well as Unsplash. Choose a photo and send us the link, or simply email it through and we can incorporate it in your template design. You can also keep the royalty-free images already in use for the template.

Absolutely. In fact a domain name of your own is the best choice as you can usually register one that reflects your business or personal name. For example, www.jadesmassage-byronbay.com.au Would be perfect for Jade the massage therapist in Byron Bay!

If you need to purchase a domain name, we suggest you do it yourself in order to both retain ownership of it, and to register it under your business. Crazy Domains offer Aussie domain names for sale.

SEO stands for “search engine optimisation.” Simply put, SEO is the process of improving your website to increase its visibility for relevant searches.

The better visibility your pages have in search results, the more likely you are to garner attention and attract prospective and existing customers to your business. For a detailed explanation of SEO, please see this article.

We also offer a competitive Monthly SEO package for those purchasing a template to use with their own web hosting.

Unfortunately we do not offer this service at this time. You could try using an online logo maker, or hiring someone on Fivver.

We can omit any of the content and portions of the layout shown in the theme.

For example; if you do not have clinic photos, we simply do not include the image gallery.

If you run a mobile business, we can leave out the Google Map.

If you do not have social media pages, we will not show the social icons.

Go to Image Colour Picker and upload a picture of your preferred colour.

Watch this video to see how to pick your fav colours.

All Clinic Page themes are professionally designed and coded to rank well on Google and to display properly across all major browsers and on all device types (phone, tablet, desktop).

Depending on who built your website, it may or may not be secure, and it may or may not display properly on mobile phones. These are very important ranking factors for Google and you may find that your website does not show up in searches.

For a very low cost, you can purchase a design that we’ll customise and install for you. This is a much cheaper option than getting an agency to build a website for you!

Once your theme is customised, there is always the option to expand upon it. We can add additional pages, we can also provide a shopping cart, online payment processing or a blog.

We will get in touch by email and guide you through the process. We ask for content such as; your clinic hours and location, the services you perform, treatments offered and a small bio about yourself.

We also ask for any clinic photos you may have and you can also supply your own logo if you have one.

Two design changes and revisions are permitted. Please log a support ticket or use the contact page to advise us of your design changes.

Yes! Our themes are designed to include all of the relevant information on one page. But we can expand it by up to 6 pages if you wish. For example, you might want to list out each treatment or modality you provide on separate pages.

The theme is a great basis on which to build upon as its been coded with quality design principles in mind.

If you want more than 6 pages, talk to us about what you would like to see on your additional pages and we can happily supply you with a quote. We also provide shopping cart functionality, online payment processing, blogs, newsletters and more.

Web hosting is the place where all the files of your website live on the internet. Think of it like the home of your website.

All websites on the internet, need web hosting.

When you purchase a web page template from us, you get one year of web hosting for free. After the year expires, we offer a monthly hosting plan for $15 a month. You are also free to host your website elsewhere.

Yes.

Your template is built on the WordPress platform. WordPress is a very popular and well supported platform estimated to power around 35% of all websites on the internet.

Please check with your hosting provider to see if they support WordPress hosting. If you are unsure about what they are telling you, please do not hesitate to log a support ticket or to get in touch via our contact page.

Please remember we also offer state of the art WordPress hosting if you need it.

Yes. You are entitled to one round of changes per month. 

For example, you might have a new treatment on offer, a change of phone number, and a new clinic location – if all of these changes are sent to us in one go, it counts as a single round of changes for your website.

Each month, you are entitled to send a new round of changes*

*Please note; we reserve the right to reject change requests if they are deemed too technical or time-consuming. 

We are more than happy to perform simple change requests and can provide a quote for more complex work.